These Terms & Conditions govern access to and use of the SystemShield website and the purchase of SystemShield products. By using this website or placing an order, the customer agrees to these Terms.
SystemShield
Address: 2210 Redfern Dr, Indianapolis, IN 46227
Email: support@systemshield.tech
Website: systemshield.tech
SystemShield products are intended for industrial and telecom grounding applications and are expected to be used by qualified personnel.
The customer is responsible for:
SystemShield does not provide on-site engineering control of the customer’s installation environment, bonding network design, field workmanship, or site-specific code interpretation.
All orders are subject to acceptance by SystemShield. SystemShield may refuse, cancel, hold, or limit an order, including after payment authorization, if:
If an order is canceled after payment authorization, SystemShield will issue a refund to the original payment method for the canceled item(s) as applicable.
SystemShield may request additional verification prior to shipment, including confirmation of billing information, business identity, or order intent. If verification is not provided within a reasonable time, SystemShield may cancel and refund the order.
If a customer submits a chargeback or payment dispute after an order is shipped or delivered, the customer agrees to cooperate with SystemShield’s investigation and provide supporting information. Fraudulent or bad-faith disputes may result in refusal of future orders and may be pursued through lawful collection or legal remedies.
If SystemShield issues a quote, the quote is valid only for the period stated on the quote. If no validity period is stated, it remains valid for a commercially reasonable period based on material availability and price volatility.
If the customer is approved for Net Terms, the approved terms apply only as stated in SystemShield’s written approval and/or invoice terms. SystemShield may modify or revoke Net Terms approval based on risk review, payment history, or business changes.
Late Payments (Net Terms): Past-due invoices may be subject to a reasonable late fee and/or interest to the maximum extent permitted by law, plus reasonable collection costs if applicable.
Inspection on Arrival: The customer must inspect shipments promptly upon delivery. Visible shipping damage should be documented and reported to the carrier and to support@systemshield.tech as soon as reasonably possible.
SystemShield may make reasonable substitutions or updates to certain non-custom components (including hardware) when necessary due to availability, provided the substitution is functionally equivalent and appropriate for the product’s intended use. SystemShield may update product documentation, packaging, and included materials over time.
Returns are governed by the SystemShield Return Policy posted on the website. Returns may require an RMA and are subject to inspection for completeness and condition. Shipping charges and fees are handled as described in the Return Policy.
Unless otherwise stated on a product page or invoice, SystemShield provides a limited warranty against defects in materials and workmanship for one (1) year from the date of purchase, applicable only to the original purchaser.
This limited warranty does not cover:
Warranty claims must be submitted to support@systemshield.tech with the order number, a description of the issue, and clear photos. SystemShield will determine the appropriate remedy, which may include replacement parts, replacement product, repair, or refund at SystemShield discretion.
SystemShield provides product descriptions to help customers understand intended use and included components.
When compliance is referenced:
The customer is responsible for verifying all compliance requirements for their specific project, including specifications requiring particular markings, listings, testing, inspection, or documentation.
To the maximum extent permitted by law:
The customer agrees to indemnify and hold harmless SystemShield from claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney fees) arising out of or related to:
All website content, product documentation, graphics, and materials are owned by SystemShield or licensed to SystemShield. The customer may not copy, reproduce, publish, distribute, or create derivative works from SystemShield materials without written permission, except for internal use directly related to purchasing and installing SystemShield products.
The customer agrees not to:
The customer agrees not to purchase, export, re-export, transfer, or use SystemShield products in violation of applicable laws, including U.S. export controls and sanctions requirements. SystemShield may refuse orders suspected to violate these requirements.
SystemShield is not liable for delays or failure to perform caused by events beyond SystemShield’s reasonable control, including carrier disruptions, supply chain interruptions, weather events, power outages, labor actions, customs delays, or governmental actions.
These Terms are governed by the laws of the State of Indiana, without regard to conflict of laws principles. Any dispute arising from these Terms, the website, or purchase of products will be brought in the appropriate state or federal courts located in Indiana, unless SystemShield agrees in writing to a different dispute resolution method for a specific transaction.
If any provision of these Terms is determined unenforceable, the remaining provisions remain in full force and effect.
These Terms, together with SystemShield’s posted policies (including the Return Policy and Privacy Policy) and any applicable invoice or written quote terms, constitute the entire agreement between the parties regarding the website and the purchase of products, and supersede prior discussions or representations.
SystemShield may update these Terms at any time by posting an updated version on the website. Continued use of the website or continued purchasing after changes are posted constitutes acceptance of the updated Terms.
Questions about these Terms should be sent to:
support@systemshield.tech
SystemShield, 2210 Redfern Dr, Indianapolis, IN 46227
