This Return Policy explains how returns, exchanges, replacements, and refunds work for purchases made through SystemShield.
SystemShield
Address: 2210 Redfern Dr, Indianapolis, IN 46227
Email: support@systemshield.tech
Website: systemshield.tech
Returns may be accepted only if all requirements below are met:
A. Condition
B. Return Window
C. Non Returnable Items
The following are not eligible for return except where required by law or where SystemShield confirms a defect or shipping error:
To initiate a return, email support@systemshield.tech with:
If the return is approved, SystemShield will issue a Return Merchandise Authorization (RMA) and provide return instructions. Returns sent without an RMA may be refused or delayed.
A. Return Shipping Cost
B. Packaging Requirements
The customer must package the return to prevent damage in transit. If damage occurs due to inadequate packaging, the return may be rejected or subject to a reduced refund based on condition.
All returns are inspected upon receipt. SystemShield may refuse a return or reduce a refund if:
A. Refund Method
Approved refunds are issued to the original payment method unless SystemShield agrees otherwise in writing.
B. Refund Amount
If approved, the refund amount is generally the purchase price of the returned product. The following are typically not refundable:
If the return is due to a verified SystemShield error or verified defect, SystemShield may also refund original shipping costs or provide other remedy as appropriate.
C. Refund Timing
Refunds are typically processed within 7 to 10 business days after inspection and approval. Banks and card issuers may take additional time to post the refund.
SystemShield may offer exchanges on eligible returns when inventory allows. Exchanges follow the same eligibility and inspection requirements as returns. If an exchange item has a different price, SystemShield will reconcile the price difference before shipment.
If a shipment arrives damaged:
SystemShield may request additional information to support a carrier claim. Remedies may include replacement, parts replacement, refund, or other appropriate resolution depending on the situation and available inventory.
If a customer believes an item is defective or received the wrong item:
If SystemShield verifies a defect or fulfillment error, SystemShield may provide replacement, parts replacement, prepaid return label, or refund depending on the situation.
Returns must be sent only after receiving an RMA and instructions.
SystemShield Returns (RMA Required)
2210 Redfern Dr
Indianapolis, IN 46227
For return questions or to request an RMA:
